In line with its commitment to continuous improvement and quality management, the Bureau of Customs – Port of Subic successfully concluded its Management Review on May 21, 2025. This key activity followed the recently held Internal Quality Audit and forms part of the Port’s strategic preparations for the upcoming External Audit scheduled this July.

The Management Review was presided over by District Collector Noel C. Estanislao and Deputy Collector for Assessment Isagani D. Galsim. In attendance were the Port’s Top Management, Process Owners, Document Controllers, and other key officials, who collectively reviewed and assessed the Port’s quality objectives, audit results, performance metrics, risk and opportunity assessments, and the status of corrective actions taken from previous audits.

Joining virtually was Lead Auditor Ms. Marilou Cabigon, who provided valuable insights and feedback on the Internal Quality Audit findings. Her contributions further guided the alignment of the Port’s quality processes with the Bureau’s overarching Quality Management System.

District Collector Estanislao emphasized the importance of sustaining high standards of performance and compliance across all operations.

“This review reinforces our proactive approach in identifying areas for improvement while recognizing the progress we have made. It is our collective responsibility to ensure the Port of Subic exemplifies operational excellence.” He stated

Deputy Collector for Assessment Andrew Malcolm S. Calixihan also expressed his gratitude to Team Subic for their unwavering support and dedication to public service. He encouraged everyone to remain steadfast in serving stakeholders and upholding the values of integrity and professionalism.

The BOC – Port of Subic remains firmly aligned with the 5-Point Priority Program of Commissioner Bienvenido Y. Rubio, particularly in its commitment to modernizing Customs processes and ensuring integrity in service delivery.

As the July External Audit nears, the Port reaffirms its preparedness and determination to meet and exceed compliance requirements, further strengthening its commitment to service excellence for the transacting public and stakeholders.

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